Magical Packages

Check *this* shit out. The USPS has Santa on the crew or something doing some kinda crazy North Pole time-and-space bending magic:

The tracking says refused. Customer didn’t refuse it. It was returned to *me.* In Alabama.

They’re just freakin’ making shit up at this point. I don’t even know how it’s possible that the scan for delivery shows what it does – I don’t know enough about their computers. But obviously it’s not a seamless, foolproof tracking system :/

I’m really lucky that the overwhelming majority of my customers are being really super cool about this insanity and aren’t taking it out on me. I’m really grateful, y’all, and I’m hating this real hard. I can’t wait to see the end of this BS. It has been taking up an inordinate amount of resources: my time, my money, my attention, the hair on my head that wasn’t yet gray…

Since I don’t know what caused all of this or if it could still happen, I am currently handling shipping this way:

I make sure I generate shipping labels for dates when one of us can either go stand in line and physically hand packages to an employee inside the post office, or when we can get a confirmed appointment for pickup by our carrier as part of her regular route.

Sometimes this means I cannot ship every day. While this has the potential to increase your handling time by a few days, I’m hoping it also drastically increases the chances of your actually getting your package (and ideally before an entire calendar month has passed).

If you’re shopping at SeraphinStation.com, I’ve made a UPS option available for domestic shipping, as well, if you’d rather go that route. If you’re on Etsy and want a different option, just let me know and I’ll be happy to set something up.

If you’ve been waiting longer than usual for a package but it is slowly making its way in the right direction and hasn’t turned completely around or had some truly weird tracking status info attached, then I’d urge you to just please keep on being patient. The mail just plain takes longer these days, and tracking is not really a granular, real-time thing like with a tracking chip keyed into a GPS and shit, you know? They can obviously get a computer to say a box has been delivered in Ohio when it’s actually in Alabama, as I discovered for myself this week :/

And keep in mind that your sellers don’t have any secret knowledge about your package status – they have exactly the same info you have, that tracking number and that info on the tracking website. Pestering or blaming your sellers about this whole mess is sort of pointless – it just creates more work and stress for your sellers without creating more clarity or speed around your item delivery. I can just about guarantee you that if this stresses you out, it has stressed your seller out exponentially worse, ’cause they’re worrying over your package but also the packages of all their *other* customers.

If your package is returned to me, I’ll email you and let you know. Otherwise, I don’t know anything more than you know. Yes, the USPS will still search for missing items and answer messages, but this wasn’t done at lightning speed before COVID, so I’m sure you can imagine how this is not a magic fix now :/

And if you know something that the package status isn’t showing/explaining, by all means do let me know. I will absolutely work with you on the best solution to getting your package in your hands as quickly and efficiently as possible, but this whole mess definitely requires both ends of the transaction to do a lot of “hurrying up and waiting” lately.

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